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Museum Store Magazine

Summer 2009 Features and Departments

Challenges Make Us Stronger: Now's the Time to Take Action, Meta Devine 6
Getting Ready for Recovery: Extend Your Reach, Tina Eichner 8
What to Wear: Three Cultural Institutions Share Their Staff Dress Code Philosophies, Traci Rylands
Related Article Standards of Performance Document – Create a Code of Conduct for Staff and Volunteers
10
Retail Math Part II: Comparative Calculations Show Emerging Patterns, Andrew Andoniadis
Related Article Useful Business Calculators and Tools
14
Productive Partnerships: Pair With a Sponsor and Everyone Wins, Catherine Newton 18
Great Service Is No Mystery: Improving Customer Service Using a Secret Shopper Program, April Miller
Related Article Customer Satisfaction Surveys: Tips and Insights
22
Talk the Talk: Speak to Gen Y in Their Own Language and They'll Listen, Kristen Beckman 24
Get Personal: From Rings to Bling, Gen Y Seeks Individuality, Kristen Beckman 30
Toy Story: Details of the Consumer Product Safety Improvement Act, Edward Desmond 35
Branching Out: Entering the Online Marketplace Expands Your Shop's Profit Possibilities, Bruce Lode
Related Article Selecting and Managing Online Museum Store Inventory
38
Market Your Store in The Cultural Traveler 2010: Reservations Are Being Taken, Tina Eichner 44
2008 - 2009 MSA Annual Report, MSA Staff 45
2009 MSA Retail Conference & Expo Buyer's Choice Winners Named, MSA Staff 50
New Vendor Showcase, MSA Staff
Related Article Museum Store Marketplace
51
New Releases, MSA Staff
Related Article Museum Store Marketplace
54

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